Privacy Policy

Privacy Policy for Dog Concierge

Introduction

Welcome to Dog Concierge! We are dedicated to providing an exceptional service while ensuring your privacy and data security. This Privacy Policy explains how we handle the personal information of our users, as defined by various global privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be advised that this policy does not extend to external links or third-party services accessed from our website, which have their own privacy statements governing data handling.

Processing Activities

This policy outlines the ways in which we interact with users and process personal data during:

  • Account creation and management as an authorized user
  • Browsing and utilizing our websites
  • Subscribing to newsletters or receiving marketing communications via email, phone, or SMS

Personal Data Collection

We collect various categories of personal information for different purposes. This includes:

  • Account Information: Details required to set up and maintain your account, such as name, username, email address, and contact preferences.
  • Payment Information: Credit card details, billing addresses, and transaction history for processing payments.
  • Financial Information: Bank account information for direct deposits or other financial transactions.
  • Purchase Information: Order history, product preferences, and purchase frequency to personalize your shopping experience.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) to enhance user experience and enable location services.
  • Location Data: GPS coordinates and geolocation data to provide location-based services.
  • Feedback and Reviews: Submitted reviews, ratings, and comments to improve our products and services.
  • Social Media Information: User profiles and interactions from social media platforms when you connect your accounts for seamless access.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data through direct user input, tracking technologies, and analytics tools. Third-party service providers may also share personal data with us, in compliance with their own privacy policies.

Cookies

Dog Concierge uses cookies to enhance your experience and provide valuable insights for improvement. Cookies are small text files stored on your device that serve various purposes:

  • Strictly Necessary: These ensure the basic functionality of our website, such as allowing you to log in and access secure areas.
  • Preference: Remembering user preferences, language settings, and customization options.
  • Analytics: Tracking site usage, gathering feedback, and improving our services based on aggregated data.

Users can manage their cookie choices through our Cookie Manager, offering control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or where required by relevant regulatory bodies. Once these requirements are met, we securely delete or anonymize the data to protect your privacy.

Security Measures

Dog Concierge implements robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data during transmission and storage
  • Secure third-party processing partners who adhere to strict data protection standards
  • Regular security audits and updates to identify and mitigate potential risks

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13 (or the applicable age limit in your jurisdiction). If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may be entitled to various rights regarding your personal data, including:

  • Accessing, rectifying, or erasing your data
  • Restricting processing or objecting to certain uses of your data
  • Requesting data portability
  • Withdrawing consent without impacting the lawfulness of processing before consent was given

To exercise these rights or have any data-related inquiries, please contact our Privacy Team using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be prominently displayed on our website, and we encourage users to review these updates regularly.

Contact Information

For any privacy-related inquiries, requests for data deletion, or other concerns, please contact us: